Online Reputation Management
With the growing popularity of social media, review websites, blogs and other digital platforms, it is important that businesses take an active role in managing their online reputation.
All of us live a digital life. We go online for just about everything we buy or any service we use, and statistics show that consumers will trust online peer reviews over the word of the company. So, if your business has received a negative review, right or wrong, it makes it harder for prospects to trust your word.
This is why you MUST have a Reputation Management system in place. Your future growth is at stake when you’re not watching and monitoring what’s happening online. Many companies only start to investigate potential Reputation Management problems after they notice a dip in sales, and by then it might be too late.